The Director of Client Care (DCC) is primarily responsible for building and maintain referral relationships for Home Care Assistance, developing and acquiring new clients, and working closely with our team to provide high-quality services.
1. Client Care
Knowledge and Skills Requirements:
A Director of Client Care has 3+ years of experience in home care, including direct care management and referral marketing responsibilities. An experienced DCC might also be joining with a past career as a GCM, or a Director-level position in Assisted Living. An experienced DCC should have above-average phone conversion rates, some contacts within the community, and the ability to interact with clients and referral sources without supervision. An experienced DCC should only require limited training and be able to handle 30-50 active clients. The compensation and bonus plan will be presented after initial meeting with HCA management.